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Reive
29-05-2014, 10:55 AM
Hi guys

Hope someone can help resolve this issue as i have lost of treasure stored in this hard drive. I have a WD My book essential 4TB external hard drive. After i upgraded to windows 8.1 my computer cannot detect the hard drive. It says device descriptor failed. I have tried all methods stated in Google but still cannot work. I have mailed western digital about this problem and they say it is not the device problem so they cannot help and suggest me contacting Microsoft. I have mailed Microsoft but they did not reply to my mail. Can anyone help?
Big Sexy
29-05-2014, 11:25 AM
why dont u revert back to the old os?

Hi guys

After i upgraded to windows 8.1 my computer cannot detect the hard drive.
UbErZoNe
29-05-2014, 11:30 AM
Well you are in the wrong forum :D

Please alternate to other forums instead such as the link below,:p


http://forums.$$$$$$$$$$$$.com.sg/
UbErZoNe
29-05-2014, 11:31 AM
why dont u revert back to the old os?

I ever did revert, it was messy :D
Big Sexy
29-05-2014, 11:40 AM
if it it is too troublesome and the data is too important to lose.
either do a clean installation of get another system with the older os

i was at the IT fair not too long ago and saw afew netbook with window8 going for less than $400.. surely it is worth the money and avoid the hassle

I ever did revert, it was messy :D
UbErZoNe
29-05-2014, 12:34 PM
if it it is too troublesome and the data is too important to lose.
either do a clean installation of get another system with the older os

i was at the IT fair not too long ago and saw afew netbook with window8 going for less than $400.. surely it is worth the money and avoid the hassle

I do a backup and format HD, cos my laptop less than six month old :D
sammyboyfor
29-05-2014, 01:15 PM
Hi guys

Hope someone can help resolve this issue as i have lost of treasure stored in this hard drive. I have a WD My book essential 4TB external hard drive. After i upgraded to windows 8.1 my computer cannot detect the hard drive. It says device descriptor failed. I have tried all methods stated in Google but still cannot work. I have mailed western digital about this problem and they say it is not the device problem so they cannot help and suggest me contacting Microsoft. I have mailed Microsoft but they did not reply to my mail. Can anyone help?

Plug it into a Mac computer. It should have no problems mounting the drive. :p