Quote:
Originally Posted by xXFreedomXx
1st, we placed our orders and waited for almost 15mins, the food still didnt came and we had to chase for it. There were only 2 tables of customer including us. I had to admit that the other table had around 8 to 10 pax but still dont have to wait more than 15mins for the food??
Compare to my last visit with my gf, the food standards dropped alot. The drunken herbal prawns soup taste not as good, a little diluted. The most anticipated tofu also disappointed me, the famous vegetables out of stock, only the steamed fish we ordered passable.
We got another shock when we saw the bill. The drunken herbal prawns soup cost 160k which is double of my previous visit which is at 80k. We called the lady boss to clarify which she explained this time they using frozen prawns so the cost is high.
This made my friend and I more puzzled, shouldnt frozen prawns cheaper than live prawns? The lady boss apologized that her staffs didnt inform us of the high cost. In the end she gave us some discount on the bill.
|
Felt for u that u unable to enjoy it. Nothing is more frustrating than tangible reasonable expectations not met.
Still, need to put things in perspective so that next visit will not be as bad as this one (yeah have encountered too)
1. Waiting for 15 mins. I am accustomed to waiting "that long" at marine live. Depending on the seafood ordered, it takes time to prepare. It is not pre-prepared (which to me means something is not right if one can further infer). I have even waited for 45mins which is fast due to other earlier bigger tables waiting for their orders or incoming dishes. Unless one wants his assistant to cook .. yes will cut down waiting time... But no way for me. I insist Denny to cook my food and only him. Not just me but other customers also. it's tough being the only preferred cook to cooking all dishes for different tables.....
2. The drunken prawn... Happened to kohonly21 in past and he mentioned here as well. 2 people portion is 80k. 4 people portion is 120k. It was also mentioned here too. And yes, since the last 2 visits, we didn't order drunken prawn bcs OC can only take live prawns not frozen. And Denny did tell us is more expensive too bcs his direct source does not have live supply for him, and he needs to buy thru middleman (not direct) for the frozen ones. In other words, his live stock tend to be cheaper than frozen stock. Making sense for him to capital-invest in the aquariums , dual redundancy sea water filters , bacteria killers, pumps and whatnot.
3. Famous vegetable gone. Ya, can happen to any business.
4. Food not so good . U were chasing him/them. The chief cook was rushed , in addition to cooking for other tables as well. Adequate cooking times cut down per dish to speed up delivery. How can it taste as good as flavourful.
My humble suggestion. after understanding the above, next and every visit, say hi to Denny . Tell him to take his time to cook for u. And u will enjoy ur dinner.
And about the comment about the brother "frantically" promoting marine live , it does not mean much to infrequent batam visitors (less than 7 days a month, each month) but it means a lot to the frequent visitors who know better which is a gem and which is not and which is carrot chop.