Quote:
Originally Posted by Black Page
I also tried to get the complimentary late check-out. I was checking-out at 3:30pm.
The table promises "Extend to 3pm" for for Silver and Gold.
Response by Mr. Ricky: "NO, Complimentary late check-out is until 2pm".
I rebutted about this table, which I had on my computer since long time ago (I think I downloaded from their web site? I can't remember) and he said there is no table promising until 3pm, only until 2pm. So, when I emailed him the table, his response was "This table is OLD, now expired. We have a new one".
Now, I do not doubt that he may be right about the detailed rules, but I think that this management still has to do a long path on the way of good "customer care". If they not give such a small benefit to someone who has spent more than 100 nights in the last 10 years already, how would they treat someone who just steps in for one weekend?
For a hotel, loyal guests are the best asset. Pure gold. They must be pampered, not just welcomed.
Mr. Nono, do you have the NEW table?  |
This late check-out at 3pm is the only member's benefit that I think is useful. I vaguely it's during the 3rd quarter of 2017 when they had a new Operations Manager that they took away the 3pm checkout and changed it to 2pm late check-out. It's also around that period that your favourite Shinta left the hotel.
I got a phone call in room asking me at 2pm+ if I'm extending, to which I replied no, I'm checking out at 3pm. It's only then that I was told late check-out is 2pm, no longer 3pm. Had a long discussion with Ricky about this, with no favourable outcome. That's the last time I gave them my business.