[SingViet]

For bros travelling to VN with their spouse:

Airlines to compensate for cancelled flights, right at airport 16:13' 09/03/2007 (GMT+7)
VietNamNet Bridge – Air carriers will have to compensate passengers immediately for cancelled and delayed flights, the highest compensation level is $150, according to the Decision No 10 by the Ministry of Transport, which will be effective as of March 14.

The decision and its provisions will be applied for regular domestic and international flights provided by domestic and foreign airlines, departing from Vietnam.

If the flights are cancelled due to the faults of the air carriers, the passengers book seats already but are not served, the carriers will have compensate the passengers. The compensation level is VND100,000 for domestic flights which have the distance of less than 500 km. Meanwhile, the compensation level will be VND200,000 for the flights with the distance of 500 – 1,000 km, and VND300,000 for the more than 1,000 km flights.

As for the international flights, the airlines will have to compensate $25 for less than 1,000 km flights, $50 for 1,000 – 2,500 km flights, $80 (2,500 – 5,000 km), and $150 (more than 5,000 km).

The above stated levels are the minimum levels the air carriers have to compensate passengers. The Civil Aviation Administration of Vietnam (CAAV) will be responsible for declaring the distances of domestic and international flights to depart from Vietnam.

Passengers can receive the compensation right at the airports, where they are refused to be served, or at the representative offices of the airlines. The sums of money can also be transferred to the passengers’ accounts within 14 days since the day of flight cancellation.

The newly promulgated decision stipulated that the airlines have the right to refuse serving drunk and perturbative passengers, and in this case, they do not have to compensate these clients.

In addition, they will be exempted from making compensation when the flights are cancelled due to the reasons without reach of the airlines, like the bad weather or security problems